Prescription refill request are taken Monday through Thursday from 8:00 am to 4:30 pm ONLY. You may contact the office at (870)972-0411, Option 1 for your prescription refills.
If the nurse is not available, please leave a message with the following information:
- Patient Name
- Telephone Number
- Medication to be refilled
- Pain Score average without and with the medication (0 to 10)
- How has your activity changed while taking the medication?
- Have you had any side effects from the medication?
Please note: You must call 7 days before your medications are to be refilled.
Prescription refill requests will not be taken Saturday, Sunday or after hours under any circumstances. The same rules apply for the actual handling of the physical prescriptions.
Please know that phone calls are important to us! However, we are constantly busy with patient care and may not be able to take your phone call right away. Messages will be taken by the front office staff and will be returned within 48 hours. Your call will be returned, except for refill request calls.
DO NOT CALL MORE THAN ONCE FOR YOUR MEDICATION REFILLS, as this generates a new order query and ends up restarting the process and potentially delaying the refill.
Northeast Arkansas Pain Medicine Clinic and The Pain Center of Jonesboro, LLC do not keep narcotic medications on premises.